Online transactions are everyday now and it is easy to assume that your developers are across all the base requirements for processing transactions online. Sadly this isn’t always the case!
An important part of an online transaction is providing the user with a receipt number and this is something that can often be overlooked. Whether it is an online banking transaction, a new purchase or a bill payment a receipt number is relevant. Here are some basic tips to keep in mind for displaying receipt numbers:
- Remember that a user will often want to write a receipt number down (and this is more environmentally friendly than printing too!)
- Keep the number as short as you can. There are a number of different ways this can be done but one could be to use a mix of letters and numbers or to make sure you have a good number generation process in place.
- Space the number in groups of 3 or 4 numbers on the page as these are easier to read and write down.
- Don’t crowd the number on the page amongst other content. Receipt numbers are often the newest piece of information on a confirmation page and therefore putting this at the top or bottom of the other content will make it more easily visible to readers.
- Putting lots of the same number next to each other in a line makes it difficult to get the number right.
- Make the process user friendly. Test, test and re-test.
Here is one example of a receipt number I came across lately which broke a number of the above rules and thus proved a little challenging to write down!